Customer accounts

A customer account (a house account) is a named account a check can be charged to and paid later. This page covers setting accounts up, charging checks to them, taking money and courtesy credit into them, correcting mistakes — voiding a payment or credit, moving a charge to the right account — the slips that print, and how account money counts in the reports.

How an account works

On the iPad the payment button is House Account. The screens that manage accounts, on the iPad and in the back office, are called Customer accounts.

• The balance is what the account owes. A balance below zero is credit — money paid ahead, or courtesy credit — that later charges use up.
• A charge puts a check, or part of one, on the account instead of taking money.
• A payment is money the customer hands over against the account: at the bar with Record Payment on the iPad, or at the office with Paid by customer in the back office.
• Comp credit is a courtesy that lowers what the account owes without any money changing hands.

There is no limit on how much an account can owe, and a customer can pay in more than they owe: the rest stays on the account as credit.

Add an account

Who can do this: admins and managers.

In the back office

1. Go to Service › Customer accounts.
2. Click Add account.
3. Type the Name. Use Contact (optional) for a phone number or an email, and Notes (optional) for anything else.
4. Click Create. You see "Account created".

On the iPad

1. Tap ··· in the top bar, then Customer accounts.
2. Tap Add Account at the top right. Only admins and managers see this button.
3. Fill in Name, and if you like Contact (optional) and Notes (optional).
4. Tap Save.

A name can be up to 80 characters, a contact up to 120 and notes up to 400. Each name can be used once per venue; capital letters and spaces at either end don't make a name different. A repeated name shows "An account with this name already exists."

Edit, deactivate or delete an account

Who can do this: admins and managers.

Deactivate an account to stop new charges to it. An inactive account no longer appears when you charge a check, but it still takes payments and credits, so whatever it owes can still be collected.

Edit in the back office

1. Go to Service › Customer accounts and find the account. Switch on Show inactive to see inactive ones.
2. Click the pencil (Edit) on its row.
3. Change the name, contact or notes. To deactivate the account, switch off Active. Switch it back on to reactivate it.
4. Click Save. You see "Account updated".

Edit on the iPad

1. Tap ···, then Customer accounts, and tap the account in the list on the left.
2. Tap Edit next to its name.
3. Change the fields, or switch off Active to deactivate the account.
4. Tap Save.

Renaming is safe: charges belong to the account, not to its name, so the new name shows on every charge already recorded.

Delete an account that was never used

You can delete an account only while it has no charges and no payments or credits. A charge that was voided doesn't count. For an account with history, deactivate it instead.

• Back office: open Edit on the row, click Delete, then Confirm delete — or Keep to back out. You see "Account deleted".
• iPad: open Edit, tap Delete Account, then Delete.

If the account has history, you see "This account has charge or payment history — deactivate it instead." in the back office, or "This account has history — deactivate it instead." on the iPad.

See who owes what

The list in the back office

Go to Service › Customer accounts. The line above the list reads "N accounts · $X owed": it counts every account, inactive ones included, and adds up what they owe.

Each row shows the account's name, with its contact and "last activity" with a date under it, and four figures:

Charged − Paid − Comp = Owes. The accounts that owe the most come first. Type in Search name or contact to filter, switch on Show inactive to include inactive accounts (they carry an Inactive badge), and use the page buttons under the list: it shows 50 accounts per page.

To export, filter the list the way you want it and click Export CSV. The file has Name, Contact, Charged (MXN), Paid (MXN), Comp (MXN), Balance (MXN) and Last activity. Last activity in the file is a raw date-and-time stamp, not the local date the screen shows.

The accounts sheet on the iPad

1. Tap ··· in the top bar. The Customer accounts tile shows how many active accounts there are. Admins and managers also see "· $X to collect" when active accounts owe money.
2. Tap the tile. The Customer Accounts sheet lists every account with its balance: "$X" when it owes, "Credit $X" in green, or "$0.00" in grey. Type in Search accounts to find one by name.
3. Tap an account. The right side shows its contact and notes, its Balance, "Charged $X" and "Payments & credits $Y". Payments and credits include comp credit; when there is some, "of which comp $Z" shows how much.
4. Tap Close when you're done.

Everyone signed in sees every account and its balance in the sheet; only the tile's total is kept to admins and managers. The tile counts active accounts only, so it can show less than the back office when an inactive account still owes money.

Read an account's history

An account's history lists its charges, payments and credits, newest first, so you can explain a balance.

In the back office: go to Service › Customer accounts and click the account's row (not its buttons). A window opens with the account's balance and its lines. Each line shows what happened, the date and time, the amount (+ for a charge, − in green for money or credit in) and "balance $X" — what the account owed after that line. The lines read:

• Charge, or "Charge $X + tip $Y" when the charge took a tip from the account's credit.
• "Charge · voided", struck through, with the reason for the void.
• "Payment · cash" or "Payment · card".
• "Credit · comp".
• A voided payment or credit, struck through: "Payment · cash · voided", "Payment · card · voided" or "Credit · comp · voided", with "voided by" the manager's name and the reason.

Some lines carry a button: Move… on a charge (see Move a charge to another account), Void… on a payment or credit, and Undo void on a voided one, while its day is open (see Void a payment or credit). They open in the same window, in place of the history; Back to the history returns to it.

On the iPad: open the accounts sheet, tap the account and scroll the Activity list. A charge reads "Account charge" followed by the table and the server, for example "Account charge · B4 · Ana M.", or "Charge $X + tip $Y". Payments read "Payment · Cash" or "Payment · Card", and comp credit reads "Courtesy credit". A voided payment or credit stays on its line, struck through and tagged Voided, with who voided it and why after its time. While its day is open, a payment or credit has a Void button and a voided one an Undo button.

A charge's figure is its amount plus any tip taken from credit: the account owes both. Money received at the office (Paid by customer) looks the same as a payment taken at the bar. An account with nothing yet says "No activity yet — charges land here when a check is charged to this account."

• The iPad leaves voided charges out of the history; the back office keeps them. Both show voided payments and credits.
• Neither history shows the notes kept with a payment or credit — a comp reason, a card's authorization number, an office note. The comp reason prints on the bar's comp slip.
• The back office shows the 200 most recent charges, the 200 most recent payments and credits, and the 200 most recent voided charges, payments and credits.
• There is no printable or exportable statement for one account.

Charge a check to an account

Put a check, or part of it, on a customer's account instead of taking money. A fully charged check closes and frees the table, and the account owes the amount.

Who can do this: anyone signed in on the iPad. No manager PIN is needed.

1. Open the check and its payment sheet (see Taking payment). To charge only a seat, a part or another amount, pick it first under Split or partial.
2. Tap House Account (its caption reads "sign later").
3. Type in Search accounts if you need to, and tap the account. Each row shows the account's balance. Tap it again to unselect it.
4. Read the line under the list. For an account without credit it says "Owes $X — this charge brings the balance to $Y" or "After this charge the account will owe $Y". For an account with credit, see Use credit on an account.
5. Tap Charge $X. It reads Partial $X when the amount doesn't cover the whole check.
6. The whole check: it closes, and the receipt (when receipts print automatically) carries the account's lines. Part of the check: an account charge slip prints and the sheet stays open for the rest.

• A charge to an account carries no tip of its own. The only tip it can carry comes out of the account's credit (next section).
• The whole amount counts toward closing the check, the same as cash or card.
• Charging a seat's share keeps the charge on that seat.
• The day must be open. Without an open drawer the iPad says "No open shift. Start a shift to charge." If the day has been closed, you see "The day is closed. Start a new day on the PIN screen to continue."
• If the connection drops while charging and you try again, the account is charged once.
• On the Z, account charges show as Charged to accounts, not as sales. For the back-office reports, see How accounts count in the reports.

Charge $X stays dimmed while the iPad is offline ("Offline") or while the check's balance can't be checked ("Balance unverified"). With no account picked it reads "Choose an account".

Only active accounts are listed, and the list is read again each time you open House Account, so an account just added on another device appears. If the list can't load you see "Couldn't load the accounts." with Retry; no charge is possible until it loads. If there are no accounts yet, an admin or manager adds them under ··· › Customer accounts or in the back office.

If someone deactivates the account on another device after your list loaded, the charge is refused with "The payment was not recorded — try again." Trying again fails the same way: check the account under Customer accounts.

Use credit on an account

When an account holds credit, a charge uses it. If the credit is smaller than the charge, you choose how to handle the rest. If it is bigger, the leftover can stay on the account or, when it is the customer's own money, be left as a tip.

Who can do this: anyone signed in on the iPad.

When the credit covers only part of the charge

1. Pick the account. Two choices appear:
   • "Use credit $C · pay $R next" — the default. Only the credit goes on the account. The line reads "Uses the $C credit; $R to pay next".
   • "Charge all $X · leaves $R owed" — the whole charge goes on the account. The line reads "Credit $C — this charge uses it and leaves $R owed".
2. Tap the button. With "Use credit" it reads Partial $C; then take the remaining $R in cash or by card.

When the credit covers the whole charge

1. Pick the account. Two choices appear:
   • "Keep $E as credit" — the default. The line reads "Credit $C — this charge leaves $E in credit".
   • "Leave $E as a tip" — the whole leftover becomes the tip and the account ends at $0. The line reads "Credit $C — this charge leaves $E as a tip".
2. Tap Charge $X. When a tip is left, the amount on the button includes it.

When the credit matches the charge exactly there is no choice to make. The choices reset each time you open House Account and whenever you pick another account.

How tips from credit work

• A tip on an account charge can only come out of credit the account already holds. A tip that would create or increase a debt is refused.
• The tip is always the whole leftover; there is no smaller tip to type.
• Only credit the customer paid for can become a tip. Barform takes the credit and subtracts all the comp credit the account has ever received, even comp credit already used up. When the leftover is more than that, the tip choice is greyed out and reads "Comp credit can't become a tip".
• A tip from credit counts in tips — on Today under From account credit, on the night of the tab; on the Z as Tips from account credit — but never in the cash expected in the drawer or in the card terminal's total. The Income report takes it out of income on the day it was taken.
• If the credit was used on another iPad between picking the account and charging:
  • a "Use credit" charge is refused with "The credit was spent on another terminal — nothing was charged. Check the new balance and charge again." The list reloads.
  • a charge with a tip from credit is refused with "A tip on a house account can only come out of credit — nothing was charged."
  • any other charge goes through and the account owes the difference. On a partial charge the iPad says "The credit was smaller than expected — $X is now owed on the account".
• A tip bigger than the paid credit is refused with "Comp credit can't become a tip — nothing was charged."

Take a payment into an account

Record money a customer hands over against their account, to pay off what they owe or to pay ahead and leave credit. It's drawer money: it lands on that day's Z.

Who can do this: anyone signed in on the iPad, while the day is open.

1. Tap ··· in the top bar, then Customer accounts.
2. Tap the account on the left.
3. Tap Record Payment. If it's dimmed and the sheet says "No open shift. Start a shift to charge.", start the day first.
4. Choose Cash, Credit or Debit.
5. Type the amount on the keypad. The bottom-left key adds the decimal point for centavos.
6. For a card, charge the card on the terminal first ("Charge the card on the physical terminal, then record the auth number here."). Tap Reference / authorization and type the authorization number on the letter pad that replaces the keypad. Tap the amount to get the digits back.
7. Tap Record. An account deposit slip prints. For cash, the drawer opens if your venue has that switched on.

With Barform 1.2.1 or later on the iPad, a cash payment waits for the night's opening count: if nobody has counted tonight's drawer yet, Record asks for the count first, and the payment is recorded once it's done — or not at all if you cancel. Credit and debit never wait. See Cash drawer.

• Paying more than the account owes is allowed; the rest becomes credit. The sheet warns "More than the balance — the rest stays as credit.", or "Nothing is owed — this payment is stored as credit for future charges." when the account owes nothing.
• The amount must be above $0 and can go up to $999,999.99, to the centavo.
• The payment belongs to the day's drawer. On the Z, cash is part of Expected in drawer and prints as Account Payments (cash); card joins the card reconciliation as Account Payments (card). It's never a sale on the Z.
• A card payment records whether it was credit or debit, and the authorization number (up to 12 characters). A card payment can't be recorded without the authorization number.
• The person signed in is recorded as the one who received the money.
• If the connection drops and you tap Record again, the payment is recorded once.
• It works on inactive accounts.
• On Today and Sales it shows as Collected on accounts on the night it arrives, and it pays off the account's oldest unpaid charge first. See How accounts count in the reports.

While the iPad is offline the sheet says "Offline — payments are paused until the connection is back." and Record stays dimmed. Cancel is locked while a payment is being recorded.

Add credit from the back office

Put a credit straight onto an account from the office, with no check involved. There are two kinds: Courtesy (comp), a gift with no money; and Paid by customer, money received at the office in cash or by card.

Who can do this: admins and managers.

1. Go to Service › Customer accounts and click Add credit on the account's row. The window shows "Current balance: $X".
2. Under Credit type, choose:
   • Courtesy (comp) — selected when the window opens. "Courtesy credit — no money received. It never counts as revenue; what it pays for simply never becomes a sale."
   • Paid by customer — "Money received at the office — counted as income the day it arrives, like any account payment. It never touches a drawer shift or Z report."
3. For Paid by customer, choose the Payment method: Cash or Card.
4. Type the Amount (MXN), for example 1500, 1,500 or 1500.50.
5. If you like, type a Note (optional), up to 200 characters.
6. Check the amount on the button and click Record credit — $X. You see "Credit recorded".

• Courtesy credit lowers the balance like a payment, but it's never revenue, never a tender and never drawer money. The part of a charge it covers never becomes a sale, and it can never become a tip.
• Paid by customer is money in on the day you record it: Collected on accounts on Today, income on the Income report. It pays off the oldest unpaid charge first. It belongs to no drawer, so it's on no Z.
• Card money added here has no credit or debit type, so it shows as Card (type not recorded) wherever card money is split by type.
• The amount must be above $0 and at most $1,000,000.00, in whole centavos. The box takes 1500, 1,500, 1,500.50, 1500.5 and 180,50; anything else keeps the button dimmed.
• Clicking twice in the same window records the credit once. If the network fails, the window stays open with "Could not reach the server — nothing may have been recorded. Try again; a duplicate submit is deduped."
• It works on inactive accounts.
• Nothing prints, and a credit can't be changed once recorded. A manager can void one recorded by mistake until the next Close the day (see Void a payment or credit).

Give comp credit at the bar

Give an account a courtesy credit on the spot — a spilled round, a long wait. It lowers what the account owes, or leaves credit for later, without any money moving. It doesn't need an open drawer.

Who can do this: anyone can start it, but it always needs an admin or a manager, whatever your other approval settings. A signed-in admin or manager approves it themselves; anyone else is asked for a manager's PIN (see Signing in).

1. Open the accounts sheet and tap the account.
2. Tap Comp Credit.
3. If you're not an admin or manager, a manager types their PIN on the sheet headed "Comp credit —" and the account's name ("Courtesy credit on the account — no money moves.").
4. On Record Comp Credit, type the amount.
5. Under Reason, tap one: Courtesy, Service recovery, Owner, Promotion, Event — or Other… and type it ("e.g. apology for a long wait").
6. Tap Record. A comp credit slip prints; the drawer never opens.

• A reason is required, up to 200 characters. Record stays dimmed without one.
• It isn't drawer money: it's on no Z, and it works with the day closed.
• It's never revenue. On Today it shows as Comp credit granted, the part of a charge it covers never becomes a sale, and it can never become a tip.
• The approving manager is recorded as the one who gave it. The reason is saved in the words shown on that iPad, in its language.
• The amount must be above $0, up to $999,999.99.
• If the connection drops and you try again, the credit is recorded once, with the first wording of the reason.
• The sheet reminds you: "A comp is not money — it reduces the balance and is never recorded as payment."

While offline, Record stays dimmed ("Offline — payments are paused until the connection is back."). If the approver isn't an active admin or manager, you see "Only an active manager or admin can grant a courtesy credit." When a manager approves by PIN for someone else, the slip's Granted by line prints the name of the person signed in; the record itself names the manager. A comp credit can't be changed once recorded; a manager can void it until the next Close the day (see Void a payment or credit).

Correct a charge to an account

A charge rung by mistake can be voided while its day is open, and a void can be undone, with the same screens as any other payment. The steps are in Payment corrections. On the iPad, account charges appear there as House Account; in the back office (Service › Payments), as House account with the account's name.

Who can do this: always a manager — a signed-in admin or manager, or anyone else with a manager's PIN. In the back office, admins and managers.

• Voiding a charge: the account's balance drops by the charge and its tip, so any credit it used comes back. A check the charge had paid off reopens so it can be paid another way. You can void only while the day that took the charge is still open.
• Changing the tip a charge took from credit: on the iPad, Tip on the charge in Payments taken; in the back office, Service › Payments, then Tip… on the payment. There is no tender to pick: a house-account tip comes out of the account's credit. The new tip must still come out of credit and fit the account's paid credit, counted without this charge and its old tip. Lowering a tip is always allowed. Refusals read "A house-account tip can only come out of the account's credit." and "The tip exceeds the account's paid credit — comp credit never becomes a tip." (on the iPad, each ends "— nothing changed.").
• Undoing a void: the charge comes back as it was. If it carried a tip, the tip must still fit the account's credit as it stands now. Undo fails while the account is inactive: reactivate it first.

The back-office history keeps a voided charge, struck through, with its reason; the iPad's history drops it.

Payments into an account and credits — at the bar or the office, cash, card or comp — aren't voided here: they have their own void, in the account's history (see Void a payment or credit). Once the day closes, a charge can no longer be voided and its amount can't change. If it went on the wrong account, move it to the right one in the back office — that works after the close too (see Move a charge to another account). On Service › Payments, a voided account charge shows "—" instead of the account's name.

Void a payment or credit

Takes back a payment into an account — cash or card taken at the bar, or Paid by customer recorded at the office — or a courtesy credit, when it was recorded by mistake: the wrong amount, the wrong account, the wrong method, or twice. The account's balance follows, and so do the drawer (for money taken at the bar), Today, Sales and Income. A void can be undone.

Who can do this: a manager, every time. On the iPad anyone can tap Void, and a signed-in admin or manager approves it; anyone else needs a manager's PIN. In the back office, admins and managers.

A payment or credit can be voided, and its void undone, only while its day is open:

• money taken at the bar: until that day's Close the day;
• credits added at the office, and courtesy credit given at the bar: until the next Close the day after it was recorded. So a credit typed at the office in the afternoon can still be fixed that night.

The Void and Undo buttons only show while the entry can still change.

On the iPad

1. Tap ···, then Customer accounts, and tap the account.
2. In Activity, find the payment or credit — "Payment · Cash", "Payment · Card" or "Courtesy credit" — and tap Void.
3. The Void payment sheet (Void credit for a courtesy credit) shows the account, the entry — a card payment with its type, for example "Payment · Debit card" — its amount and when it was recorded.
4. Under Reason for the void, pick a reason. Wrong account is selected for you.
   • Wrong account
   • Wrong amount
   • Wrong tender
   • Recorded twice
   • Other… — type the reason in Specify the reason.
5. The sheet says "The balance, the drawer and the reports follow — you can undo it here while the day is open." A card payment taken at the bar adds "Voiding here doesn't refund the card — if it was charged by mistake, void it on the terminal too."
6. Tap Void payment or Void credit. If you aren't a manager, the button reads Void payment — asks for manager PIN, and a manager enters their PIN on a sheet that names it, for example "Void payment: $300.00 · Payment · Cash".
7. The sheet closes. The line is struck through and tagged Voided, with who voided it and why, and the balance is updated. Then record the right payment the usual way.

To undo the void, tap Undo on the struck-through line, pick Voided by mistake or Other…, and tap Undo void (or Undo void — asks for manager PIN). "It comes back as it was recorded: the same amount, time and drawer."

In the back office

1. Go to Service › Customer accounts and click the account's row. Its history opens.
2. Click Void… on the payment or credit. The window shows the entry and "It leaves the account: the balance, the drawer's expected cash (money taken at the bar), Today and Income all follow. Only while its day is open."
3. Under Reason, pick Wrong account, Wrong amount, Wrong tender or Recorded twice, or pick Other… and type it in Say why. Nothing is selected for you, and the button waits for a reason.
4. For a card payment taken at the bar, the window adds "Voiding the record doesn't refund the card — if the card was charged by mistake, void it on the terminal too."
5. Click Void payment or Void credit. You see "Voided — the balance and the reports follow." and the history shows the line struck through.

To undo the void, click Undo void on the struck-through line, pick Voided by mistake or Other…, and click Undo void. You see "Void undone — it is back on the account."

What a void changes

• The entry leaves the account, and every figure follows on its own:
  • the balance goes back up by it — off Paid (or off Comp, for a courtesy credit);
  • a cash payment taken at the bar leaves the expected cash on its day's close (Account Payments (cash) on the Z), and a card payment leaves the card total (Account Payments (card));
  • Today and Sales drop it from Collected on accounts on the night it arrived, and a tab it had paid for can count as unpaid again on its own night;
  • Income drops it from Collected on house accounts on its day, and a courtesy credit leaves Comp credit granted.
• Undo puts the entry back exactly as it was recorded — the same amount, time and drawer — so it counts again on its own day.
• Voiding money that paid for a tip taken from credit leaves the account owing that tip: the money never arrived.
• A reason is always required. The iPad's Close the day lists the void as "Account payment voided — " and an undo as "Account payment restored — ", each with its reason.
• Nothing prints, the drawer doesn't open, and nothing is refunded on the card terminal.
• An entry is never edited: void it and record it again.

When a void is refused

• Its day is closed. On the iPad: "The day this was recorded is closed — it can no longer be voided." (for an undo, "… — it can no longer be changed."). In the back office: "The day this was recorded is closed — nothing can change."
• Already voided, for example on another device: "This payment was already voided." on the iPad, "That was already voided." in the back office.
• Already undone: "That payment is already back on the books." on the iPad, "That is already back on the account." in the back office.
• If the iPad can't read the day's drawers, it shows no Void or Undo buttons. The back office still has them.

Move a charge to another account

Moves a check that was charged to the wrong customer account onto the right one — also after the night is closed, when the charge can no longer be voided. The charge keeps its check, amount, tip, date and drawer; only the account changes, so both balances follow, and so do Today and Sales.

Who can do this: admins and managers, in the back office only.

1. Go to Service › Customer accounts and click the row of the account the charge is on. Its history opens.
2. Click Move… on the charge. The Move charge window shows the charge — with its tip from credit, if any — its date and the account it's on, and "The charge moves to another account with its check, date and tip; both balances and the reports follow. Works after the night is closed too."
3. Under To account, pick the account it belongs on ("Pick the account the charge belongs on."). Only your other active accounts are listed.
4. Under Reason, pick Wrong account, or Other… and type it.
5. Click Move charge. You see "Charge moved — both balances follow." The charge now shows in the other account's history.

What a move changes

• Balances: the old account stops owing the charge, and any credit it used comes back, tip included. The new account owes it, or spends its own credit on it.
• Today and Sales: each account's payments pay its oldest charges first, so both accounts are worked out again. The tab's night counts it as sold only as far as the account it now sits on has paid for it, and money the old account paid in stays with that account, as credit or paying its other charges. An earlier night's figures can change.
• The Z and Income don't change: it is still the same drawer's Charged to accounts and the same day's Charged to house accounts.
• A tip from credit has to come out of the new account's credit, judged on what it holds now. Otherwise the move is refused: "The charge carries a tip from credit, and that account has no credit to cover it." or "The charge's tip is more than that account's paid credit — comp credit never becomes a tip."
• The amount can't be changed here.

When a move is refused

• The check was voided: Move… doesn't show on its charge, and the move is refused with "That check was voided — its charge can't move."
• The account is inactive: "That account is inactive — reactivate it first."
• Already there: "The charge is already on that account."
• With no other active account, the window says "There is no other active account to move it to."
• There is no move on the iPad.

Slips and receipts

Every account movement made at the bar prints proof, with the balance before and after, so the guest can check the arithmetic. They print by themselves; there's nothing to tap.

• A charge that settles the check: the normal receipt (when receipts print automatically) adds the account's lines after the payment: Account and the name; Credit before or Previous balance; then Credit remaining or Balance due. Credit used up exactly prints "Credit remaining $0.00". These lines print even if your receipt design hides other details.
• A charge that leaves the check open: an "— ACCOUNT CHARGE —" slip with Date, Account, House Account $X, Tip from credit if there is one, the balance before, then Credit balance or Balance due.
• A payment into an account: an "— ACCOUNT DEPOSIT —" slip with Date, Account, Received by, Cash or Card $X, then the balance before and after.
• A comp credit at the bar: an "— ACCOUNT CREDIT (COMP) —" slip with Date, Account, Granted by, Comp Credit $X, the reason, then the balance before and after.

Every slip has your logo (if your receipt design shows it), your legal name whenever one is set, and your footer lines (or "Thank you for your visit!").

• The balances on paper are the ones Barform recorded, so they're right even if another iPad used the account at the same moment. The paper uses words, never a minus sign.
• If the connection dropped and the movement turns out to have been recorded, the slip prints again without the "before" line. A cash payment opens the drawer only once.
• Slips print in the iPad's language. Dates read like "Oct 4, 2026, 9:21 PM", in your venue's time zone.
• With no receipt printer set up, the deposit and comp sheets say "No receipt printer is set up — the deposit receipt was not printed." or "No receipt printer is set up — the credit slip was not printed."
• A reprint from Check history shows the account's name but no balances.
• Credits added in the back office never print.

How accounts count in the reports

Account charges are not sales until money comes in. This decides which night a charged tab becomes a sale, and where money paid into accounts shows.

Today and Sales (sales by the night each tab was opened):

• A tab charged to an account becomes a sale of the night the tab was opened — but only when the account pays for it with money (cash or card), and only for the part it has paid. An unpaid charge never counts.
• Each account's payments and credits pay off its charges oldest first (by when each charge was made). Every payment and credit counts toward this, money paid ahead included: first each charge's amount, then any tip taken from credit, which is a tip, never a sale.
• Money paid into an account shows on the night it arrives as Collected on accounts: money in, never a second sale. Payments at the bar and Paid by customer at the office count; comp credit doesn't.
• The unpaid part of those nights' account charges shows as On accounts, not paid yet.
• Comp credit can cover a charge but is never a sale. Comp credit given in the range shows as Comp credit granted.
• These three lines show under Net sales only when they're above zero.
• A tip taken from credit counts in Tips on the tab's night (From account credit).

So an earlier night's Net sales goes up on the day an account pays for one of its tabs, and figures can move between nights when an account charge is voided or its void undone, when a payment or credit into an account is voided or its void undone, or when a charge is moved to another account.

For example: a $1,200.00 tab opened on Sunday is charged to an account on Monday, and the customer pays the account $1,200.00 on Tuesday. Until Tuesday, Sunday shows $1,200.00 under On accounts, not paid yet. On Tuesday, Sunday's Net sales grows by $1,200.00, that line drops to zero, and Tuesday shows $1,200.00 under Collected on accounts — it isn't a Tuesday sale.

Income (money on the day it arrives): money paid into accounts is income on the day it arrives (Collected on house accounts). Charges are new receivables, not income (Charged to house accounts). Tips taken from credit are subtracted, and comp credit is listed but never income.

The Z (on the iPad): charges are Charged to accounts, outside the sales; payments into accounts at the bar are in the drawer and card lines; credits added in the back office and comp credit are on no Z.

To see what the nights' account tabs still owe, look under Net sales on Today for On accounts, not paid yet. Which night a tab belongs to, and on which night money arrives, follow your Service time (Settings › Hours & scheduling).

Related

• Taking payment
• Payment corrections
• Closing the day
• Today
• Income